Shipping and Returns Policy

Shipping Policy

Available alternatives for shipping are (1) By air parcel, (2) Post parcel, (3) Speed post, (4) FedEx5) UPS. In all cases, the consignment will be freighted to pay by the customer at the destination.

Order Confirmation:

We confirm our acceptance of your purchase order upon receipt. Accordingly, we will indicate a time for making the shipment.

Invoice of the consignment will be made available to the customer and receipt of advance payment. Only on pre agreed terms documents of shipment will be negotiated through the customer’s bank. In that case, the customer’s bank will remit the payment.

Return Policy

If the customer desires to return the material he purchased, he can do so only for valid reasons.

  • Only regular items from our manufacturing lines can be offered for return.
  • Specific ordered items manufactured for the customer cannot be accepted for return.
  •  Specifically ordered pieces are manufactured according to the customer’s design or drawing. Customers are advised to take a trial order to see if it is suitable. When they are satisfied, they should confirm the bulk order.
  •  When regular items need to be returned, they have to give advance information and return the invoice for the material. Then, they make the return consignment.
  •  Advance cost shall be returned after deduction of both side freight paid by us.
  •  Payment shall be returned to the customer’s bank account in one week’s time after receipt of the material.
  •  For return, items must be unused and intact and with no damage.
  •  Once the refund is approved, we will notify you and initiate refund execution to your bank account. You will provide your bank details to us for the purpose.
  •  Banks usually take some time to process refund cases.
  • Return consignment must be made for transit insurance. Insurance charges are paid by the customer.